Privacy Policy

LAST UPDATED: May 27, 2019

FGLair Smart Home Skill

Privacy Policy

FUJITSU GENERAL AMERICA, INC. (“we” or “us”) offers the Service to allow you to interact with our air conditioners via voice, using the Voice Services. We are concerned about privacy issues and want you to be familiar with how we collect, use and disclose information in connection with the Service.

This Privacy Policy describes our practices in connection with information that we collect through the Service. By providing Personal Information to us or using the Service, you agree to this Privacy Policy.

Personal Information

Personal Information We May Collect

“Personal Information” is information that identifies you as an individual or relates to an identifiable person, including:

Name
Email address
Address
Telephone number
Username and password for the App

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Service, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

How We May Collect Personal Information

We and our service providers may collect Personal Information through the Service, such as when you create an account, register your air conditioner, or sign up for a newsletter.

How We May Use Personal Information

We and our service providers may use Personal Information:

To enable you to use the Service and provide you with related customer service.
To provide you with updates to the Service.
To respond to your inquiries and fulfill your requests, such as to create an account or send you newsletters.
To provide maintenance support for your air conditioner(s).
To send notices and administrative information to you, such as information regarding the Service and changes to our terms, conditions and policies.
For our business purposes, such as data analysis, sales analysis, audits, fraud monitoring and prevention, addressing issues with our Service, developing new products, enhancing, improving or modifying our Service, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

How Personal Information May Be Disclosed

Your Personal Information may be disclosed:

· To our parent company, Fujitsu General Limited, for the purposes described in this Privacy Policy. We are the party responsible for the management of the jointly-used Personal Information.

· To our third-party service providers who provide services such as app design, development, interoperability and maintenance; data hosting; data analysis; information technology and related infrastructure provision; customer service; email delivery; auditing and other services.

· To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

Other Uses and Disclosures

We also may use and disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence; (c) to enforce our terms and conditions, including our Terms of Service; and (d) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.

OTHER Information

Other Information We May Collect

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:

Device information
App usage data
Air conditioner usage data
IP address
Physical location of your air conditioner
Demographic information and other information provided by you
Aggregated information

If we are required to treat Other Information as Personal Information under applicable law, then we may use it for the purposes for which we use and disclose Personal Information as detailed in this Privacy Policy.

How We May Collect Other Information

We and our third party service providers may collect Other Information in a variety of ways, including:

· Through your device: Certain information is collected through your device or software, such as your Media Access Control (MAC) address, screen resolution, operating system name and version, device manufacturer and model, language, software type and version and the name and version of the the App you are using. We use this information to ensure that the Service functions properly.

· Through your use of the App: When you download and use the App, we and our service providers may track and collect usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.

· Through your use of your air conditioner: When you use the Service, we and our service providers may collect information about your air conditioner, such as its model and serial number. In addition, we may collect usage data, such as when and for how long the air conditioner is on or off, heating or cooling mode, room temperature, fan speed and air direction. We also collect information that lets us know whether you are using the air conditioner’s special functions, such as modes for low noise, human sensor or energy savings.

· IP Address: Your IP address is a number that is automatically assigned to the device that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Service, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Service. We may also derive your approximate location from your IP address.

· Physical Location: We may collect the physical location of your air conditioner(s) by, for example, using Wi-Fi signals. We may use the information to improve our products and services and provide you with personalized location-based services and content.

· From you: Information such as your company name or country of residence is collected when you voluntarily provide it.

· By aggregating information: Aggregated Personal Information does not personally identify you or any other user of the Service (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).

How We May Use and Disclose Other Information

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information (such as combining your name with your location). If we do, we will treat the combined information as Personal Information as long as it is combined.

THIRD PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Service links. The inclusion of a link on the Service does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Amazon, Google or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Service.

security

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contacting Us” section below.

CHOICES AND ACCESS

Your choices regarding our disclosure of your Personal Information

If you would prefer that we not share your Personal Information on a going-forward basis with our affiliates, you may opt-out of this sharing by contacting us at servicehvac@fujitsugeneral.com. We will try to comply with your request as soon as reasonably practicable.

How you can access, change or suppress your Personal Information

If you would like to review, correct, update, suppress or delete Personal Information that you have previously provided to us, you may do so by editing your user account or by contacting us as set out at the end of this Privacy Policy. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes. There may also be residual information that will remain within our databases and other records, which will not be removed.

RETENTION PERIOD

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

use of the Services by MINORS

The Service is not directed to individuals under the age of eighteen (18), and we request that they not provide Personal Information through the Service.

CROSS-BORDER TRANSFER

The Service is controlled and operated by us from United States of America and are not intended to subject us to the laws or jurisdiction of any other jurisdiction. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, including Japan, and, by using the Service, you consent to the transfer of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.

SENSITIVE INFORMATION

we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background) on or through the Service or otherwise to us.

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy. The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Service. Your use of the Service following these changes means that you accept the revised Privacy Policy.

CONTACTING US

If you have any questions about this Privacy Policy, please contact us at servicehvac@fujitsugeneral.com or: 353 Route 46 West Fairfield, NJ, 07004.

Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.